Course Lessons and Description

• 01 Introduction and History
  • A general introduction to insurance, including: the history and development of the adjusting profession, an overview of the adjusting profession today and opportunities for the trained adjuster.
• 02 Tools of the Trade
  • What to expect from the course and the subjects to be covered. The equipment and supplies used by the adjuster and common forms of the insurance trade.
• 03 Glossary of Insurance Terms
  • Provides tips on how to study and covers a glossary of insurance terms.
• 04 The Insurance Adjuster and the Law
  • Part 1 of the relationship between the insurance adjuster and the legal system. Gives a history and development of the American legal system and an overview of the procedure in a civil suit. Also, lays out the rights and duties of lay insurance adjusters.
• 05 The Insurance Adjuster and the Law 2
  • Part 2 of the relationship between the insurance adjuster and the legal system. Covers contracts, torts, special torts, negligence and criminal law.
• 06 Medical Aspects of Insurance Claims
  • Covers medical information and its use in insurance claim work. Provides a look at fractures and possible complications of fractures.
• 07 Medical Aspects of Insurance Claims 2
  • A glossary of medical terms.
• 08 Techniques of the Investigator
  • Covers the techniques of the investigator. Planning the investigation, case study of a typical investigation, concluding the investigation and aids for the investigator.
• 09 Statements
  • An introduction and overview of statements. Tools of statement taking, how to obtain a statement and the proper outline of a statement.
• 10 Statements 2
  • More about statements with specific examples, negative statements, court reporter statements. Continuing the outline and parts of the statement.
• 11 Diagrams and Photographs
  • Covers the importance of photographs and diagrams and the proper techniques for both.
• 12 Auto Damage Claims
  • Discusses and defines automobile claims and further explains the differences between physical damage and property damage claims, between first party and third party claims.
• 13 Auto Damage Claims 2
  • Part 2 of investigating and adjusting automobile claims. Covers the inspection, securing repair estimates and the deductible.
• 14 Auto Damage Claims 3
  • Part 3 of investigating and adjusting automobile claims. Includes repair shops, estimating materials, writing the estimate and the order of inspection.
• 15 Auto Damage Claims 4
  • Part 4 of investigating and adjusting automobile claims. Elaborates on damages to specific components of the automobile.
• 16 Auto Damage Claims 5
  • Part 5 of investigating and adjusting automobile claims. Discusses the language of the trade, completing the estimate and the process from estimate to adjustment of the claim. Also covers depreciation and betterment.
• 17 Auto Damage Claims 6
  • Part 6 of investigating and adjusting automobile claims. Covers issues with paint, glass and fire and the special procedures involved in a automobile fire loss claim.
• 18 Auto Damage Claims 7
  • Part 7 of investigating and adjusting automobile claims. Details auto theft and conversion. Also covers the settlement procedure.
• 19 Auto Liability Coverage
  • Discusses liability coverage. How to determine when and why liability claims are paid.
• 20 Auto Liability Claims
  • The investigation and settlement of the liability claim.
• 21 Auto Liability Claim Problems
  • Problems that may arise in investigating and settling automobile liability claims. Covers first-call settlements, required authorizations, corroborating evidence and how to deny claims.
• 22 Miscellaneous Liability Claim Problems
  • Miscellaneous liability claim problems; including a detailed case study and discussion.
• 23 Miscellaneous Liability Claim Problems 2
  • Additional case study with analysis.
• 24 Advanced Investigation of Liability Claims
  • More in depth investigations.
• 25 Determining Auto Accident Responsibility
  • How to determine responsibility in auto accident cases. Intersections, speed, driving conditions, rear end collisions, parking lot collisions, left turns.
• 26 Determining How Much to Pay
  • Determining how much to pay for a settlement. Evaluation versus settlement, pain and suffering, additional factors.
• 27 Bad Faith
  • Defines bad faith and discusses how to avoid it.
• 28 Settlement Techniques
  • Settlement techniques, part 1. Covers what a settlement is, the adjuster's role in an insurance claim settlement and problems that may arise when settling a claim.
• 29 Settlement Techniques 2
  • A continuation of settlement techniques. Includes special damages, pain and suffering, pre-existing conditions and wrongful death.
• 30 Releases, Settlement Drafts and Legal Points
  • Covers releases, settlement drafts and additional legal points.
• 31 Releases, Settlement Drafts and Legal Points 2
  • More releases, settlement drafts and additional legal points.
• 32 Investigation Reports to the Company
  • Investigation reports to the insurance company. Details what reports are needed in each type of claim and covers how to prepare the reports.
• 33 Medical Payments and Uninsured Motorists Claims
  • Explains what medical payment coverage is and provides a background for this type of coverage. Also covers exclusions to medical payment coverage and uninsured motorist coverage.
• 34 Workers Compensation
  • Provides a background for worker's compensation insurance and explains who is covered at what times.
• 35 Workers Compensation 2
  • Covers the benefits provided under worker's compensation and some complications that may arise when adjusting worker's compensation claims.
• 36 Workers Compensation Claims
  • How to investigate and settle a worker's compensation claim.
• 37 Liability Claims other than Automobile
  • Covers liability claims that are not auto related. Provides a review of the liability concept and a definition of the types of visitors in liability situations. Also covers attractive nuisance and sidewalk cases.
• 38 Liability Claims other than Automobile 2
  • More liability claims that are not auto related. Covers liability for the acts of animals, children, employees and details the personal liability policy.
• 39 Liability Claims other than Automobile 3
  • More liability claims that are not auto related. Details additional special liability policies.
• 40 Liability Claims other than Automobile 4
  • Product liability claims.
• 41 Fire and Property Insurance
  • The development of the standard fire insurance policy and details of the standard fire insurance policy.
• 42 Allied Lines and Extended Coverage
  • Details the five main types of extended coverage associated with the standard fire insurance policy and other options.
• 43 Modern Package Policies for Dwellings
  • Provides a history and background for the homeowners package policies. Also, provides a description of each of the package policies and its coverages and exclusions.
• 44 Fire and Extended Coverage Claims
  • Discusses the techniques used in investigating fire and extended coverage claims.
• 45 Fire and Extended Coverage Claims 2
  • Additional techniques used in investigating fire and extended coverage claims, estimating repairs.
• 46 Burglary, Robbery and Other Crime Coverage
  • Casualty crime policies and the techniques used to investigate and adjust such claims.
• 47 Inland Marine Claims
  • A history of inland marine policies, what they cover today and the details of the special policy types.
• 48 Burglary, Robbery Type Claims
  • How to investigate crime related claims.
• 49 Miscellaneous Coverage, Problems and Topics
  • Covers blasting and other explosion claims and explains subrogation.
• 50 Miscellaneous Claim Problems
  • Lightning and electrical damage claims, dram shops, elevator, escalator and revolving door claims and glass coverage.
• 51 Fidelity Bonds
  • Covers surety and fidelity bonds and the investigation and adjustment of related claims.
• 52 The Independent Insurance Adjuster
  • How to operate as an independent insurance adjuster.
• 53 The Independent Insurance Adjuster 2
  • Dealing with the public adjuster.

Course Modules and Included Lessons

• Module 1 Basics of Insurance Claims
  • 01 Introduction and History
  • 02 Tools of the Trade
  • 03 Glossary of Insurance Terms
  • 04 The Insurance Adjuster and the Law 1
  • 05 The Insurance Adjuster and the Law 2
  • 08 Techniques of the Investigator
  • 09 Statements 1
  • 10 Statements 2
  • 11 Diagrams and Photographs
  • 27 Bad Faith
  • 28 Settlement Techniques 1
  • 29 Settlement Techniques 2
  • 30 Releases, Settlement Drafts and Legal Points 1
  • 31 Releases, Settlement Drafts and Legal Points 2
  • 32 Investigation Reports to the Company
  • 52 The Independent Insurance Adjuster
  • 53 The Public Insurance Adjuster
• Module 2 Adjusting Liability Claims
  • 19 Auto Liability Coverage
  • 20 Auto Liability Claims
  • 21 Auto Liability Claim Problems
  • 22 Miscellaneous Liability Claim Problems 1
  • 23 Miscellaneous Liability Claim Problems 2
  • 24 Advanced Investigation of Liability Claims
  • 25 Determining Auto Accident Responsibility
  • 26 Determining How Much to Pay
  • 33 Medical Payments and Uninsured Motorists
  • 37 Liability Claims other than Automobile 1
  • 38 Liability Claims other than Automobile 2
  • 39 Liability Claims other than Automobile 3
  • 40 Liability Claims other than Automobile 4
• Module 3 Adjusting Automobile Claims
  • 12 Auto Damage Claims 1
  • 13 Auto Damage Claims 2
  • 14 Auto Damage Claims 3
  • 15 Auto Damage Claims 4
  • 16 Auto Damage Claims 5
  • 17 Auto Damage Claims 6
  • 18 Auto Damage Claims 7
  • 25 Determining Auto Accident Responsibility
• Module 4 Medical Aspects of Insurance Claims
  • 06 Medical Aspects of Insurance Claims 1
  • 07 Medical Aspects of Insurance Claims 2
  • 26 Determining How Much to Pay
  • 33 Medical Payments and Uninsured Motorists Claims
• Module 5 Property Insurance
  • 41 Fire and Property Insurance
  • 42 Allied Lines and Extended Coverage
  • 43 Modern Package Polices for Dwellings
  • 44 Fire and Extended Coverage Claims 1
  • 45 Fire and Extended Coverage Claims 2
  • 46 Burglary, Robbery and Other Crime Coverage
  • 47 Inland Marine Claims
  • 48 Burglary-Robbery Type Claims
• Module 6 Worker's Compensation
  • 26 Determining How Much to Pay
  • 33 Medical Payments and Uninsured Motorists Claims
  • 34 Worker's Compensation 1
  • 35 Worker's Compensation 2
  • 36 Worker's Compensation Claims
• Module 7 Misclianeous Claims
  • 49 Miscellaneous Coverage, Problems and Topics
  • 50 Miscellaneous Claim Problems
  • 51 Fidelity Bonds